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Choosing an LSP, and What to Expect from Us

There are many elements to consider when choosing a new Language Service Provider (LSP) for your business. It can be a tricky decision. Maybe we can make that choice a little easier?

Below are statistics from our recent Quarterly Feedback Survey. You can use these to predict how you might feel after working with us, and to analyze if we are the right LSP for you.

In the below section, we go over some of the reasons why businesses have chosen to work with us, and which key factors to consider when choosing an LSP. We also show you exactly what our recent clients think of us, from basic numbers to detailed quotes. All the information you need to consider when considering Wolfestone Group for your next project.

How did we do?

The first two questions on our quarterly feedback survey invite respondents to rate elements of our business.

Question One: How would you rate your experience with Wolfestone Group?

Question Two: How would you rate your most recent project with Wolfestone Group?

The above questions cover two very important bases. While they may seem like similar questions, it is important to us that both the end result, and the overall process, are generally positive.

For both of these questions, 100% of respondents confirmed that they were ‘very satisfied’ with both the project and their experience. Such a clearly successful result is great for us – but what does this mean for you?

These results suggest that we can help your company with projects with no concerns or errors. However, if you do have any issues with your project, we also work to be responsive and communicative.

Question 3: What’s the main reason you chose Wolfestone Group for your project?

Answer Options: Competitive Pricing, Turnaround Tim, Customer Service, Services Offered, Languages Offered, Quality of Translations, Other

Question three is a little more complicated than the other two, because it uses a drop-down menu instead of a rating system. Using this, respondents were able to select the relevant answer from the above list. As well as the main answers, there was a final option of Other, for people who wanted to specify a different reason.

The top three answers chosen were: Turnaround Time, Services Offered, and Other.

This should give you some insight into reasons to go with Wolfestone Group over other LSPs. We do offer urgent translation for a quick turnaround, as well as a wide variety of services that other LSPs usually do not offer, like multilingual multimedia services.

But what about the respondents who selected Other? What reasons did they give? Take a look at the image below.

Copy of Copy of Copy of Feedbak survey q4 22

When you need to translate a future project, your website, or marketing materials – these are the things you need to consider when picking an LSP. How long will it take, and what languages are available? Can you rely on their customer service?

These results suggest our clients are happy with what Wolfestone Group has on offer in all of these areas, so let’s move on to the next question.

Question Four: On a scale of 0-10 how likely is it that you would recommend Wolfestone Group to others?

Question Five: For your next relevant project, how likely are you to use Wolfestone Group?

Questions 4 and 5 are all about referrals and returns. We want to know if our clients have enough faith in our business to pass our name on to other people, or to return, and use our services again for themselves.

The results for these two questions are once again unanimously positive. 100% of respondents rated us a ten for question four, suggesting that they are very likely to recommend Wolfestone Group to others. 100% of Question Five respondents selected Very Likely, which was the best answer available. These results suggest that our clients are overall happy to use Wolfestone.

Blue Modern Line Bar Chart Graph

Question Six: Where did you hear about Wolfestone Group?

Answer Options: Used Previously, Referral, Search Engine, Social Media, Online Advertising, Tradeshow, Email, Other

This question is important for understanding the best channels we can use to reach you. If you don’t know about Wolfestone Group, then we won’t be on your radar when choosing a new LSP. This would be a shame, as all of our results so far suggest that we are a great choice!

The top three ways that our clients from last quarter heard about us were: Referral, Search Engine, and Used Previously.

To end our Feedback Surveys, we ask our customers for any comments they may have about Wolfestone Group. We use these comments in our newsletter, and across our website, to show what our clients think of us.

For example, our favorite client quote from this survey is “Excellent, timely communication. Thank you!” from the SSPCA, a San Francisco Animal Shelter.

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Using the above results, it should be easy to see that we are a reliable choice for your next Language Service Provider. Here at Wolfestone Group, we are really pleased to have had such a positive impact on so many great companies.

Thank you to everyone who participated in our survey.

Interested in working with us? Contact us today. We aim to provide a quote within 60 minutes of hearing from you!


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